FAQs

Rockford Collision Center

  • What offerings should I look for when choosing a collision repair shop?

    When selecting a collision repair shop, we recommend choosing one with at least 5 years of experience, a strong community reputation, and proper licensing and certification. It's crucial to find a shop that provides written guarantees for their work, possesses all necessary professional equipment, and employs trained, certified staff. Ultimately, the chosen business should prioritize your best interests.

  • Am I required to get multiple collision repair estimates for insurance claims?

    Multiple estimates aren't necessary. We collaborate directly with your insurance provider to secure approval for the repairs.

  • When a vehicle's frame is bent, does that mean it can't be repaired?

    A bent frame doesn't automatically render a vehicle irreparable. The possibility of repair depends on the extent and severity of the frame damage.

  • Do I need an appointment for a collision repair estimate?

    While we welcome walk-ins, we suggest scheduling an appointment to ensure prompt service and minimize wait times.

  • What should I do immediately after a car accident?

    Following a car accident, prioritize safety, call emergency services if needed, and exchange information with the other driver. Contact your insurance company to report the incident and arrange towing if necessary. It's worth noting that in 2022, approximately 5.8 million people experienced non-fatal auto accidents, according to Bankrate.

  • Can you repair all makes and models?

    Indeed, our technicians at Rockford Collision Center are trained to repair vehicles of all makes and models. This ensures high-quality service regardless of your vehicle's brand.

  • Will you work with my insurance company?

    Certainly. Rockford Collision Center collaborates with all insurance companies to facilitate the repair process and manage the necessary paperwork on your behalf. Contact us today for trusted auto body repairs.

  • How long will the repair process take?

    The duration of repairs varies depending on the extent of damage. We'll provide an estimated timeline after conducting an initial assessment. For dependable auto body repairs, reach out to Rockford Collision Center.

  • Are your technicians certified?

    Indeed, all our technicians at Rockford Collision Center hold ASE certification. This ensures they possess the necessary skills and expertise to deliver high-quality auto collision repairs that our customers can rely on.

  • Is there a warranty on the repair work?

    Absolutely. Rockford Collision Center provides a warranty on all our collision repair work. The specific terms of the warranty will be outlined in your repair agreement.